RETURN & REFUND POLICY

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

• Gift cards
• Downloadable software products
• Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

There are certain situations where only partial refunds may be granted:

• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at:

contact@claranecklace.com

SALE ITEMS (IF APPLICABLE)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, send us an email at:

contact@claranecklace.com

and follow the return instructions provided by our customer support team.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be emailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be sent to the gift giver, and they will be informed of the return.

SHIPPING

You will be responsible for paying your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on your country of residence.

If you are returning an item valued at more than €75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your returned item.